At Domestika we are Support Agent with Native Italian.

As the Support Agent your main responsibility will be to assist members of the Domestika community with any incident that may arise and maintain a high level of satisfaction among users. A native or bilingual level of Italian is essential.

We are looking for people who enjoy direct communication and speaking with creatives from all over the world. You will be the connection between Domestika and its members: feedback from each of them is essential for improving the community experience.

Domestika is the fastest-growing creative community where the best creative experts share their knowledge and skills through professionally produced online courses.

It all started as an online forum and a small but dynamic showcase of creative professionals, designed to help them connect and learn from each other.

Inspired by their thriving community, Domestika widened its reach by producing online courses for anyone interested in unleashing their creative potential and connecting with like-minded creatives from around the world.

Domestika carefully curates the teacher roster and produces all the courses in-house, to ensure a high-quality online learning experience for everyone. Today, the online community is home to over 6 million people from around the world who are curious and passionate about learning new creative skills.

Responsibilities:

  • You will take care of community members; you will be the voice for thousands of people who form part of Domestika.
  • You will inform, guide, and inspire members to continue learning and participating in Domestika.
  • You will analyze and solve problems from start to finish, often liaising with other teams with the goal of improving the user experience within the community.
  • You will help to maintain the internal objectives such as SLAs, CSAT rate, and efficiency by prioritizing daily tasks.
  • You will provide the team with regular feedback on how to improve Domestika from a community perspective.
  • You will be part of the Community Support team, where you can collaborate to improve communication with both the community and internally.

Requeriments:

  • Experience with online customer support.
  • Knowledge of Help Desk Software (ZenDesk, Jira, Salesforce) is a plus.
  • Ability to work both independently and collaboratively when necessary.
  • Excellent communication skills to relate to a diverse, creative, and global community.
  • Native or bilingual level of Italian.
  • Excellent writing and spelling.
  • Ability to prioritize and manage different tasks simultaneously, on tight deadlines.
  • Availability to work on rotating shifts (once a month approximately).

What do we offer?

  • Working in one of the leading companies in the creative industry.
  • A fun, creative, collaborative, and multicultural team.
  • Domestika pro-account to have access to all of our courses for free.
  • Possibility to work remotely.
  • Private health insurance.
  • A salary according to your experience and profile.